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Feedback Core Principles Version 0.9

The Why of Feedback

1 Leave a comment on paragraph 1 6 1. People are the experts in their own lives but they are not treated that way. Feedback facilitates their agency.

2 Leave a comment on paragraph 2 3 2. By listening and acting on feedback, we (providers and funders) are working to shift power to people we seek to help.

3 Leave a comment on paragraph 3 3 3. Listening to and acting on feedback as part of the normal course of operations creates a culture of responsiveness and learning that makes interventions more effective.

The How of Feedback

4 Leave a comment on paragraph 4 3 4. Feedback is gathered through deliberate and safe conversations with people, not about them.

5 Leave a comment on paragraph 5 2 5. Sharing and interpreting feedback with people generates mutual understanding, insights, and solutions.

6 Leave a comment on paragraph 6 1 6. People’s feedback is acted upon and results in tangible changes that are communicated back to people providing feedback.

7 Leave a comment on paragraph 7 4 7. Feedback data are shared with relevant stakeholders to promote transparency and external learning.

8 Leave a comment on paragraph 8 3 8. Gathering and using feedback does not harm people who offer their perspectives.

Source: https://feedbackprinciples.org/